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Info & E-Brochures->Terms of Business

These terms of business supersede all other previous terms of business.

All prices exclude VAT. VAT at the current rate will be added to all invoices.

This price list supersedes all previous Vet Direct Services Ltd price lists.
We reserve the right to change prices without prior notice if necessary.
We reserve the right to correct clerical omissions and errors.
Our website publishes the most up to date prices and our Terms of business.

Payments Discounts & Special Offers:
Payment is due in full by the last day of the month following the date of invoice. If you are entitled to a discount utilising the Vet Direct Monthly Discount Scheme you will be sent a Discount Letter with your monthly statement. This letter will advise you of the date by which payment needs to be made for you to receive the allotted discount amount (and how much you need to pay). The date is normally 15th of the following month. Failure to pay by that date will result in the cancellation of any discount applicable in that month. VAT is excluded from Discount Scheme calculations. Items marked with * after the price are excluded from the monthly discount scheme. Monthly Chocolate Offer totals exclude items marked with * after the price. Payment by credit card will attract an additional charge of 3.1%. Payment by debit card has no additional charge.

Overdue Payments:
We reserve the right to charge interest on all overdue accounts at a rate of 8% above the National Westminster Bank PLC base rate.

Vet Direct Services Ltd will aim to dispatch on the same day all orders received by 4.00pm.
Delivery will be by next working day courier or standard post to mainland UK.

UK Mainland Carriage
Small Items Carriage
Spend just £60 (Ex VAT) and receive FREE delivery. Orders placed before 4pm are normally dispatched the very same day for next working day delivery. If the value of your order is below £60 (exVAT) a small carriage charge of £5.95 will be applied – unless the item is small enough to be sent packet post and this will range between £2.49 to £4.49 depending on size.

Large Items Carriage
Such as tables furniture cages operating lights etc (anything that is palletised) a large item carriage charge of £25 will be applied. For carriage to Northern Ireland Scottish Highlands & Isles and all nonmainland UK destinations these will be quoted before shipping on an individual consignment basis.

Non-Mainland Carriage
For carriage to Northern Ireland Scottish Highlands & Isles and all non-mainland UK destinations - Spend just £300 (Ex VAT) and receive FREE delivery up to 30Kg if the weight is over 30Kg the consignment will fall in to the Large Items Carriage category and these will be quoted before shipping on an individual consignment basis.

Shortages damages and errors
such as oversupply must be reported to Vet Direct Services Ltd within 3 working days.

Trial Equipment:
Vet Direct has a selection of equipment available for trial. If you wish to have a trial of equipment there would be a small charge of £50 + VAT to cover our costs of carriage. The fee may be refunded if the item is subsequently purchased.

All goods remain the property of Vet Direct Services Ltd. until payment is complete.

We are committed to providing high quality products and services that will be of value to your practice. In the unlikely event that you need to return an item to us please follow the instructions below so that we can process your return quickly and efficiently.

a) Please keep the packaging that your item(s) were delivered in (i.e. carrier packaging or product packaging) and ensure that you use it to securely pack the item(s) you are returning.
b) Contact one of our representatives
c) We will give you a Returns number
d) A copy of the original invoice or delivery note must be put in the parcel with the goods and the returns number clearly marked on the outside packaging

Terms And Conditions Of Returns
1. Goods are supplied according to the descriptions and specifications given in the relevant current brochures of the Company. The Company gives no warranty and makes no representation as to the suitability or fitness of any goods for any particular purpose unless expressly given or made in such brochures

2. Goods which are proved to the reasonable satisfaction of the Company to be damaged or fail to comply with such descriptions and specifications in the Company’s brochure will be replaced free of charge if notified to the company within 3 working days from the date of delivery.

This obligation will not apply where:
a) The goods have been improperly altered in any way whatsoever or been subject to misuse or unauthorized repair
b) The goods have been improperly installed or connected
c) The goods have been opened partly used or the seals or labels have been removed or tampered with
d) Any maintenance requirements relating to the goods have not been complied with
e) The goods have been specifically ordered by the customer and are not stocked by the Company
f) Any instructions as to the storage of the goods have not been complied with in all respects
g) The customer has failed to notify the Company of any visible or suspected defects or damage within 3 working days of delivery where the defect should be apparent on reasonable inspection or within 5 working days of the same coming to knowledge of the customer where the defect or damage is not one which should be apparent on reasonable inspection.

3. Any returned goods must be accompanied by a copy of the original invoice or delivery note. Failure to do so will render any claim for credit null and void. Any credit will only be raised after satisfactorily passing inspection at our Distribution Centre.

4. All returned items must be packaged in an outer box for protection during transport. This is because all carriers will attach labels to the outside of the box which can deface it rending it unsuitable for resale.

5. The complete packaging should be retained if pilfering is suspected or if a breakage has occurred. If pilfering is suspected the Company should be notified immediately. Claims cannot be considered unless these conditions are observed.

6. Except as set out in these conditions the Company hereby excludes to the fullest extent by law all conditions warranties and stipulations express (other than those set out in the contract) or implied statutory customary or otherwise which but for such exclusion would or might subsist favour of the customer.

Non- Faulty Returned Goods
1. Goods are not supplied on a sale or return basis. Goods must be unused and in original packaging fit for re-sale. Returns will only be accepted with prior permission of the Company. This must be within 3 working days of dispatch and the customer must consider that:

a) In the event of the customer not being entirely satisfied with any goods received notification must be made in accordance with these conditions
b) Items made to customer’s own specification or specially ordered will not be accepted for return unless faulty in accordance with these conditions unless agreed with the supplier. Please note that such returns are subject to any charges and transit costs imposed by suppliers
c) The Company accepts no responsibility for goods lost during transit where the customer arranges the return to us. In such events we advise customers to obtain appropriate insurance
d) No replacements are available whilst goods are exchanged replaced or repaired
e) Goods will not be acceptable for return if they have been relabeled or used in any way or if any tamper evident seals have been broken. A returns note in accordance with these conditions needs to be provided by the customer with all returns of non-faulty goods

2. Credits will normally be allowed on authorized returns as follows:
a) Non-faulty goods returned within 3 working days of dispatch – 100% refund but see para 3
b) Any other goods – refund as agreed with the Company
c) Customers outside of the UK – 3-day rule applies from date of receipt not dispatch

3. Non-faulty goods accepted at the Company’s discretion for credit will be subject to a handling charge at a rate of 15% on a net invoice value or a minimum handling charge of £10.00.

Returns Address:
Vet Direct Services
Mylord Crescent
Camperdown Industrial Estate
Newcastle Upon Tyne
NE12 5UJ

Date Revised: 24/03/2010

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